Frequently asked questions

Is this a real business?

No — Happy Tails Grooming Studio is a fictional groomer run entirely by PamVA, the AI receptionist, so you can try the product as a customer. The booking system, the dashboard, and the chat are all the real product. Call or text this number and the AI answers, checks availability, and books your groom — the transcript shows up in the demo dashboard.

Do you do walk-in nail trims?

Nail trims are quick, so we can usually fit you in same-day — call or text and we'll find the next open slot. A nail trim is $20 and takes about 15 minutes.

What if my dog's coat is matted?

Tell us the coat condition when you book. 'Brushed regularly' needs no extra time, 'some tangles' just means a bit more brushing, and 'matted — needs extra time' means we'll budget extra time and may add a dematting surcharge — we'll always confirm that with you before we start, never as a surprise at pickup.

What vaccinations do you require?

Rabies and DHPP must be up to date. Let us know the expiry dates when you book, or bring proof to your first visit.

How long does a groom take?

Full groom runs 90 minutes to 2.5 hours depending on size and coat condition; bath & brush is 45-75 minutes; nail trims are about 15 minutes. We'll confirm the exact estimate when you book.

How late can I pick up after the groom?

We'll text you the moment your dog is ready — no rush, but please plan to pick up by close of business the same day. Let us know if you need a later pickup and we'll do our best to work with you.

How often should I rebook?

Most dogs do best on a 4-8 week grooming cycle — we'll offer your next slot when you pick up, or you can set up recurring bookings so you never have to think about it.

What is your no-show and cancellation policy?

We ask for 24 hours' notice to cancel or reschedule; a late cancellation may incur a 50% fee. A missed appointment with no notice carries a flat $25 no-show fee — we'll always let you know before charging anything.

Can I see the owner side?

Yes — that's the point. Open the demo owner dashboard and you'll see your booking, your pet's profile, and the no-show fee policy the way a groomer would.

How do I get this for my own business?

PamVA starts at $69/month flat, with a founding offer of half price for your first 6 months and free setup during our launch promo. Call the live line at (236) 466-6788 or visit pamva.ca.