PamVA is a 24/7 receptionist and booking system for physio, chiro, massage, and counselling clinics. It answers while your hands are on a patient, books the appointment into your calendar, fills cancellations from your waitlist, and sends recall reminders — and it never diagnoses or gives medical advice. Set up in person, right here in the Okanagan.
14-day free trial · no credit card · PIPEDA + BC PIPA aligned · data stays in Canada
Solo, you're the whole front desk — and you're in a treatment room, not at it. In a clinic, the desk is at lunch or on the other line. Either way, the new patient who called doesn't wait for a callback. They book the next name on Google. Industry estimates suggest 40%+ of bookings happen after hours, while only about a fifth of clinics answer around the clock.
Figures below are industry estimates from published clinic answering studies. Your own numbers appear in your dashboard from day one.
The whole loop runs while you're in the treatment room. You read it back afterward, word for word.
Evenings, weekends, the lunch hour, mid-treatment. It picks up in seconds, sounds like a person, and callers can interrupt it mid-sentence. It never pretends to be human, and it never diagnoses — it introduces itself as your clinic's virtual assistant.
It offers your real open slots, books the right length for an initial assessment versus a follow-up, and asks your intake questions — contact details and reason for visit, nothing clinical. No double-bookings, enforced at the database.
The patient gets a confirmation they answer with one letter. For virtual appointments the telehealth link rides in the same message and every reminder. With discreet messaging on, it shows the time and your clinic name only — never the service.
The call lands in your dashboard with a full transcript — reviewable, deletable, and on an append-only audit trail. You read exactly what it said to your patient. That's the trust mechanism, and it's the answer to "we tried AI once."
Answering is table stakes. Here's what actually moves the month.
When a patient cancels, the freed slot is offered to your waitlist automatically — by service or by a specific practitioner. The gap that used to sit empty gets refilled while you're still in the room. One refill a week is more than the whole subscription.
The patient who lapsed six months ago gets a nudge to rebook, and regulars get their recall reminders on schedule. Consent-gated and CASL-shaped, so it stays on the right side of the rules. Revenue you already earned once, brought back.
Custom intake and health-history forms go out before the appointment, so the practitioner walks in prepared. On the call it captures contact details and reason for visit — the logistics a front desk would jot down, nothing clinical.
Book a virtual session and the join link is in the confirmation and every reminder automatically. No separate email, no patient hunting for a link at appointment time. In-person or online is a per-booking choice.
For counselling and anything sensitive: outbound texts show your clinic name and the time, and strip the service name off. A reminder on a lock screen never reveals what it's for. Off by default, yours to switch on.
Every call is transcribed and kept in your dashboard, reviewable and deletable, on an append-only audit trail. If you'd have answered differently, you fix it in one sentence and it never says it again. Nothing your clinic hears disappears.
The real hesitation with anything AI in a clinic isn't price. It's whether you can trust it near patient information. So, plainly — and without overclaiming a certification we don't hold:
Designed around the privacy law private clinics in BC actually operate under — not a US framework bolted on afterward.
It runs on Canadian infrastructure, self-hosted — not a US SaaS with your patient data on someone else's cloud.
Your patient calls and voice data are never used to train any model. Full stop.
You keep control of your data, in writing. It's your clinic's information — we just work for you.
Strict scope: it books, confirms, and answers logistics. Ask it something clinical and it declines and offers a practitioner callback.
Every call reviewable and deletable in your dashboard, on an audit trail. A consent-ready greeting is available too.
A Kelowna-area RMT 60-minute massage runs $120–170. A physio session runs $80–180. PamVA is $99 a month, flat — no per-minute meter, no overage bill. One booking it saves, one cancellation it refills, or one after-hours call it catches pays for the whole month. Everything after that is yours.
A medical answering service runs $299–999/month. A virtual-receptionist staffing service runs $880–2,080. The nearest flat AI competitor is $199. This is $99, and it books — they take a message.
A peer-reviewed study of one Calgary physiotherapy clinic put a single year of no-shows and late cancellations at this figure.
PamVA flat plan: $99/mo
Reminders, deposits for repeat no-shows, and a waitlist that refills the gap are how you stop paying that tax.
They get one when it matters. Anyone who asks for a human, or says something urgent, is transferred to you or your staff straight away during hours; after close it takes a proper message and tells the caller exactly when to expect a response. The rest of the time, a fast answer at 8pm beats a voicemail nobody checks until morning. Call the demo line and judge the voice yourself.
Usually that's a black box the clinic couldn't see into or correct. This is the opposite. Every call is transcribed in your dashboard, word for word — you read exactly what it said to your patients. If you'd have answered differently, you fix it in one sentence and it never repeats the mistake. And it runs on a strict scope: it never diagnoses or gives medical advice, so it can't wander into the answer that got you burned. Call it, then read the transcript. That's the whole demo.
PIPEDA and BC PIPA aligned, your data stays on Canadian infrastructure — self-hosted, not a US SaaS — no model training on your patient calls or voice data, and a signed service agreement so you keep control of your data. Every call is transcribed, reviewable, and deletable, on an audit trail, and a consent-ready greeting is available ("you're speaking with the clinic's virtual assistant"). We say "aligned" and "designed for," not "certified" — we won't overclaim a badge we don't hold. See the privacy section above.
No — keep Jane. PamVA doesn't replace it; it answers the phone Jane doesn't. Your calendar syncs today (Google, Apple, Outlook, and Jane's own calendar feeds), so Pam sees your busy times and never double-books you. Jane gates its booking API behind an official partner program, and we work through that route rather than around it — until then Pam runs alongside as your after-hours and overflow line, or as the single system for a solo practitioner who doesn't want two. If your other clinic software has an open API, we can usually wire Pam into it at setup.
$99 a month, flat, no per-minute meter and no overage bill. One saved booking covers it — an RMT hour is $120–170. A medical answering service is $299–999; a virtual-receptionist staffing service is $880–2,080. Your dashboard shows you exactly what it caught, so you'll know within a month whether it's earning its keep.
Most clinics are live within a day. We load your services, prices, hours, practitioners, intake questions, and house rules together — over a screen-share, or in person if you're between Armstrong and Kelowna — then you make a few test calls before a patient ever hears it. 14-day free trial, no card.
Every other AI receptionist is sold from a website far away — most of them from Toronto, none of them from here. We're Okanagan-based. We set you up on a screen-share, or in person if you're between Armstrong and Kelowna, and answer the phone ourselves when you need us.
We're launching in the Okanagan and want ten local clinics to prove it with. Founding clients get 50% off their entire first year, free in-person setup, Front Office at the Reception price, and a rate locked for life — in exchange for honest feedback and, if it earns one, a review.
Claim a founding spotSee it run your front desk before you spend a dollar. Book a demo tuned to your clinic — or call the live line and be the patient.