A 24/7 receptionist built for the trades. It answers every call, books the job with a real arrival window and the service address, texts an estimate the customer accepts with one tap, and takes the deposit on the call. A genuine emergency? It escalates to you and 911 on the spot — it never tries to handle it.
14-day free trial · no credit card · no contracts · no overage bills, ever
On a ladder, under a sink, elbow-deep in a panel — the phone rings and you can't get to it. In the trades a missed call isn't a missed chat. It's a $350–950 service call, or a $9,000 install, that just went to the next name on Google. Industry estimates suggest most of those callers never leave a voicemail and never call you back. The one number everyone agrees on: 78% hire the first contractor who calls them back.
Unanswered-call and after-hours figures are industry estimates; the 78% first-responder figure is from the widely cited lead-response study. Your own numbers appear in your dashboard from day one.
One ring, any hour. It asks the question a dispatcher would — "is the water actively flooding right now, or is it a puddle you can put a towel under?" — so a real emergency gets escalated and a next-morning job gets booked as one. It never guesses.
It books an honest arrival window — "between 8 and 10" — not a fake exact time, leaves travel buffers between jobs, captures the service address, and can take a deposit by texted Stripe link so the slot is real before you roll a truck.
The call lands in your dashboard transcribed, the job's on the calendar, and the money tiles tally the after-hours jobs and missed-call recoveries it caught. Say "furnace replacement" and your phone buzzes before the caller's done talking.
It escalates — it doesn't try to be a hero. You set the rules for what counts, and every path is visible in your dashboard afterward.
It doesn't book and doesn't coach a DIY fix. It tells the caller to leave and call 911 or FortisBC at 1-800-663-9911, then alerts you instantly — quiet hours or not.
A caller who needs a person, or an emergency during hours, is put straight through to you. A fast answer at 2am beats no answer — and you get the transcript either way.
The same posture: it triages, escalates the genuine ones to you, and books the rest as first-priority jobs with the address already captured.
Every call — booked, transferred, or escalated — is in your dashboard with a full transcript. You can read exactly what it said, any time.
Missed-call text-back tools just text. Answering services take a message. This books the job with the trade-specific tools you actually need — and shows you the money underneath.
Rough math, on purpose — drag the sliders to your reality. HVAC calls run $450–950, plumbing $350–750, electrical $300–650. We count reminders and deposits cutting no-shows by a third, and the waitlist refilling half your cancelled slots. A part-time receptionist in the Okanagan runs $1,300+/month; a 24/7 human answering service is $450–650 on top and can't book a thing. This starts at $99.
PamVA flat plan: $99/mo
PamVA runs its own booking engine and syncs two-way with Google, Apple and Outlook calendars from day one, so it never double-books you. If your other software has an open API, we can usually wire Pam into it as part of setup — tell us what you run. Start with the calls you're already missing, and let your dashboard make the call.
Jobber Plus now bundles a receptionist, so we won't sell you phone answering twice. What it doesn't do: take a deposit so the slot's real, back-fill your cancellations off a waitlist, text estimates the customer accepts with one tap, and show you a dashboard of the actual dollars the phone caught. That's the layer we add.
Still running the book on paper or a whiteboard? Pam is the whole thing — answering, booking, arrival windows, deposits, reminders, and a customer list that builds itself. No app to learn; you set it up with a person, not a help desk.
Locked into an answering service? A small bridge plan takes only the after-hours calls they miss — you stop losing those today. When renewal comes up, you'll already know exactly what the full switch looks like.
Every other receptionist is sold from a website in another province. I'm in Coldstream. I'll come to your shop — Armstrong to Kelowna — load your services, prices, and hours, wire up the estimate accept-links and hot-lead alerts, and you can watch it answer your own line before you pay a cent.
The first ten Okanagan trades get 50% off their entire first year, free in-person setup, Front Office features at the Reception price, and a rate locked for life — in exchange for honest feedback and, if it earns one, a review. Field-service mode lives on the Pro plan; the founding deal brings it within reach.
Claim a founding spotThey do — and so does Pam. On a genuine emergency it doesn't book anything; it puts the caller through to you, or straight to 911 and FortisBC (1-800-663-9911) on a gas smell or CO alarm, and it never coaches a DIY fix. What it fixes is the 2am no-heat call you'd have missed entirely. A fast answer at 2am beats no answer, and you get a text the second it comes in — so you're more reachable in an emergency, not less.
If you're on Jobber Plus, yes, and we won't sell you that twice. We add the parts it doesn't do: deposits taken on the call, waitlist back-fill of your cancellations, estimates the customer accepts with one tap, and a dashboard that shows the actual revenue the phone caught. It syncs your calendar from day one, and Jobber has an open API — ask us about wiring Pam straight into it at setup. And if you're not on Jobber, or you're on paper, Pam is your whole front office.
Call it and judge for yourself: (672) 296-5229. Interrupt it mid-sentence — it stops, listens, and picks back up like a person. It never pretends to be human; it says who it is and gets to the point. Most callers just care that someone answered and their job is booked.
It books real arrival windows with travel buffers between jobs and the service address captured, straight into one calendar with no double-books (enforced at the database, not by hope). If it ever answers something the way you wouldn't, you fix it in one sentence in the dashboard and it applies to every future call.
No contracts, 14-day free trial, no card up front. One flat price — $99/mo on Reception, no per-minute meter and no surprise overage bill, ever. Field-service mode (arrival windows, estimates, travel buffers) is on the Pro plan at $249; founding trades get it far cheaper. See full pricing.
You don't have to wait. A small bridge plan (~$49) takes only the after-hours calls your current service misses, so you stop losing those now. When your contract's up, your dashboard already shows you exactly what the full switch is worth.
See it book a job before you spend a dollar — call the live line, or book a demo set up for your trade.