Junk removal goes to whoever picks up first. The caller has a garage full of boxes and wants it gone this week, and they won't wait on voicemail. Pam answers every call, text and web chat, asks what's going and where it's sitting, gives a price by load size, and books a two-hour arrival window, often for the same or next day. Customers can text photos of the pile and they land on the job. Your crew confirms the actual load at the curb before anything goes on the truck.
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Junk removal is a phone business, and the phone rings when the crew is halfway through a load. The caller hits voicemail, doesn't leave a message, and dials the next truck on Google. A caller who is ready to book rarely waits for a callback. A missed call here is a few hundred dollars that books with someone else before you've washed your hands.
Your own numbers appear in your dashboard from day one, every call, every price given, every booking.
One ring, any hour. What's going, where it's sitting (curb, garage, basement, upstairs), how many stairs, roughly how much, and when they want it gone. A short call, not a form to abandon. They're your questions: every one is set up around how you price, and changed whenever you want.
Pam gives the price for that size of load, from your own rate card, and says plainly that the crew confirms it on arrival. Rather not quote on the phone? She takes the request for you to price instead. Then it books a two-hour window, same day or next day if your calendar has room. A caller who's still deciding gets a free photo-estimate callback booked instead.
The call lands in your dashboard with a full transcript. The job's on the calendar with the address, the access notes, and any photos the customer texted. The confirmation goes out, and the "on my way" text goes when your crew rolls.
Nobody can price a pile to the dollar over the phone. Pam gives an honest starting price by load size, your crew makes it firm on site where they can see the load, and the customer can always say no. Nothing is promised on the phone that the curb has to take back.
Some haulers want a price on the first call. Some never quote sight-unseen. Pam does whichever you choose, and you can mix the two: price the simple pickups, send the cleanouts to you.
Price shoppers call around. Pam answers the same way every time, and every conversation is visible in your dashboard afterward.
It quotes your rate card by load size, says what's included in your price, and says the crew confirms the load on arrival. Callers hear the same number from the phone and from the curb, so there's no surprise at billing.
Paint, chemicals, propane, asbestos, whatever you refuse lives in its instructions. A caller hears it before booking, not when the crew is already in the driveway.
A load pickup can cancel free, and a quoted cleanout can keep its deposit when it's cancelled at the last minute. You set the rule, and Pam states it at booking, never as a threat and never as a surprise.
Every call, price, and reschedule is in your dashboard with a full transcript. Read exactly what it said, any time.
Missed-call text-back tools just text. Answering services take a message. This asks the right questions, gives the caller an honest price, and books the window, and shows you the money underneath.
Rough math, on purpose. Drag the sliders to your reality. A small pickup runs a couple hundred dollars and a full truck or a cleanout runs well more, so set the average to what your trucks actually bill. We count reminders and deposits cutting no-shows by a third, and the waitlist refilling half your cancelled slots. A part-time dispatcher in the Okanagan runs $1,300+/month; a 24/7 human answering service is $450–650 on top and can't book a thing. PamVA's phone-answering plan is $149, flat, with a $69 text-only tier below it.
PamVA flat plan: $149/mo
PamVA runs its own booking engine and mirrors busy times with Google Calendar and Cal.com from day one, and reads your Apple or Outlook calendar from its published feed, so it never double-books a truck. If your other software has an open API, we can usually wire Pam into it as part of setup, tell us what you run.
Still booking pickups from a notebook or a phone calendar? Pam is the whole front desk, answering, pricing, booking, reminders, pay-links, with a customer list that builds itself. No app to learn; you set it up with a person, not a help desk.
Most scheduling and invoicing tools manage the calendar and the crew, not the phone. Pam adds what they don't: 24/7 answering, the qualifying questions, a price by load size, and a booked window before the job ever touches your board.
Locked into an answering service? A small bridge plan takes only the after-hours and weekend calls they miss, you stop losing those today. When renewal comes up, you'll already know exactly what the full switch looks like.
Every other receptionist is sold from a website in another province. I'm in Coldstream. I'll come to your office or yard, Armstrong to Kelowna, load your trucks, rates, and hours, wire up the alerts and the pay-links, and you can watch it answer your own line before you pay a cent.
The first ten Okanagan junk removal companies get 50% off their first 6 months, Front Desk for $74.50, free in-person setup, and a rate locked for life, in exchange for honest feedback and, if Pam earns one, a review.
Claim a founding spotTransparent CAD pricing, no "request a quote," no per-seat charges as you add crews. The booking and payment basics land on Front Desk; the price book and good/better/best quotes live on Pro.
On a job all day, every missed call still gets answered and booked.
Every call answered 24/7, with a price by load size and a booked window.
The price book, signed quotes, and your crew's day.
14-day free trial · no card · unlimited users on every plan · full pricing & founding offer →
No, and it says so on the call. The price is for the size of load the caller describes, and your crew confirms the actual load at the curb before loading anything. The customer can say no, and checkout bills what the crew confirmed. It's never a fake exact number sight-unseen.
Yes. Pam can work either way, and you can mix them. She can quote from your rate card and surcharges, or skip prices entirely and take a request for quote: what's going, where it is, access, timing and the customer's photos. That request lands in your "To quote" list, you send the price, and the customer accepts by text link. Which jobs get a phone price and which go to you is your rule, set at setup and changed whenever you like.
No. Customers can text photos and they're saved on the job for you and your crew, but Pam can't open or judge pictures, and she tells the caller so. She asks what's in the pile for a starting price, or books a free photo-estimate callback so a person can look at the pictures first.
Fair warning on what we don't do: dump-fee tracking, truck capacity planning, bin rental delivery and pickup, and recycling or donation receipts aren't in the product. Pam runs your front office, answering, pricing, booking, quotes, payments, not your landfill runs or your paperwork.
Today a crew books as one unit, for example "Truck 1, 2 haulers + a 16' box truck". If you need to schedule individual people separately, tell us at the demo. That level of per-person management isn't in the product yet, and we'd rather say so than oversell it.
Yes, when your calendar has room. Pam books into the same openings you do, in two-hour arrival windows, and it never double-books a truck. When the crew heads over, an "on my way" text goes to the customer, and a running-late text can follow if a job ran long.
Yes. Special-handling items carry your own per-item surcharge, and Pam states it on the call. Anything you won't take, like paint, chemicals, propane, or asbestos, goes on your no-go list, and she says so before booking. She doesn't quote landfill rules or recycling programs. That's your call to make.
Not on a standard pickup; you're paid at the curb. A big cleanout gets a written quote, and a deposit is requested when the customer accepts it. The cancellation and no-show terms are yours to set. For example, a load pickup cancels free and a quoted cleanout keeps its deposit if it's cancelled inside 48 hours. Pam states whatever you pick plainly at booking, never as a threat.
Yes, on request, your team sends it. Pam states plainly, every time it's asked, what you've told her about your coverage, and never invents a policy number or a coverage detail she doesn't have.
Yes. Your keywords, like "estate," "eviction," or "closing date," text you the moment they're said, and a big cleanout goes to a written quote rather than a quick price. Repeat accounts like property managers keep their past jobs on the customer record, so the next call starts with the history in front of you.
Call it and judge for yourself: (672) 296-5229. Interrupt it mid-sentence, it stops, listens, and picks back up like a person. It never pretends to be human; it says who it is and gets to the point. Most callers just care that someone answered and their pickup is booked.
No contracts, 14-day free trial, no card up front. One flat price, $149/mo on Front Desk, no per-minute meter and no surprise overage bill, ever. The price book and good/better/best signed quotes are on Pro at $249; founding crews get it far cheaper. See full pricing.
Most crews are live within a day. We load your trucks, rates, hours, and policies together, over a screen-share, or in person if you're between Armstrong and Kelowna, then you make test calls until you're comfortable, before a customer ever hears it. 14-day free trial, no card.
See it price a pile and book the window before you spend a dollar, call the live line, or book a demo set up for your company.