Most moving quote requests land after the office has closed — and the caller who hits voicemail just calls the next mover on Google. Pam answers every call and web chat, asks the four questions a good dispatcher asks, gives an honest ballpark off your own crew rates, and books a free video survey for the firm number. Every job carries both addresses — where it starts, where it ends — straight through to the crew's day sheet.
14-day free trial · no credit card · no contracts · no overage bills, ever
Most moving quote requests land after hours, on the weekend, or right in the middle of month-end — exactly when nobody's at the phone. The caller who hits voicemail doesn't wait for a callback; they call the next name on Google. In moving, a missed call isn't a missed chat. It's a $560 local move, or a $1,240 full-day job, that books with someone else before your office opens tomorrow.
Your own numbers appear in your dashboard from day one — every call, every ballpark, every booking.
One ring, any hour. Home size, where it's moving from and to, the target date and how flexible it is, and any extras — packing, storage, a piano or other specialty item. Four questions, one short call, not a form to abandon.
It works the math live — crew size × your hourly rate × an estimated duration, plus your travel fee — and states it plainly as a ballpark, not a binding quote. Then it books your free video survey for the firm number, or books the move outright when the caller's ready to go.
The call lands in your dashboard with a full transcript, the job's on the calendar with the pickup AND drop-off address attached, and a deposit request goes out to lock the date before you commit a truck to it.
Generic booking tools capture one address and call it done. A move has an origin and a destination, a date that might move, and items that need special handling — Pam asks for all of it, and none of it gets lost between the call and the crew.
Trust questions come up before the deposit does. Pam answers them the same way, every time — and every path is visible in your dashboard afterward.
It states you're insured and WorkSafeBC-covered every time it's asked, and your team sends the certificate of insurance to a building manager or landlord on request — never a guess, never a made-up policy number.
A deposit locks the crew and truck for the date and applies to the final bill. Cancellation and no-show fees are stated up front, warmly — never as a threat, and never a surprise at the door.
Closing dates move. Pam finds the next open slot on your calendar and rebooks it on the spot — the deposit stays applied, and the crew's day sheet updates itself.
Every call, ballpark, and reschedule is in your dashboard with a full transcript. Read exactly what it said, any time.
Missed-call text-back tools just text. Answering services take a message. This qualifies the move, gives the caller an honest number, and books the job with both addresses attached — and shows you the money underneath.
Rough math, on purpose — drag the sliders to your reality. Local moves run $260–$1,240+ depending on crew size and home size, more with packing or a long-distance leg. We count reminders and deposits cutting no-shows by a third, and the waitlist refilling half your cancelled slots. A part-time dispatcher in the Okanagan runs $1,300+/month; a 24/7 human answering service is $450–650 on top and can't book a thing. PamVA's phone-answering plan is $149, flat — with a $69 text-only tier below it.
PamVA flat plan: $149/mo
PamVA runs its own booking engine and mirrors busy times with Google Calendar and Cal.com from day one — and reads your Apple or Outlook calendar from its published feed — so it never double-books a truck. If your other software has an open API, we can usually wire Pam into it as part of setup — tell us what you run.
Still tracking jobs on a spreadsheet or a whiteboard by the phone? Pam is the whole front desk — answering, qualifying, ballparking, booking, deposits, and reminders — with a customer list that builds itself. No app to learn; you set it up with a person, not a help desk.
Most moving-crew scheduling tools manage the calendar and the crew, not the phone. Pam adds what they don't: 24/7 answering, the four-question qualification, an instant ballpark, and a deposit that locks the date before the job ever touches your scheduling board.
Locked into an answering service? A small bridge plan takes only the after-hours and weekend calls they miss — you stop losing those today. When renewal comes up, you'll already know exactly what the full switch looks like.
Every other receptionist is sold from a website in another province. I'm in Coldstream. I'll come to your office or yard — Armstrong to Kelowna — load your crews, rates, and hours, wire up the deposit and hot-lead alerts, and you can watch it answer your own line before you pay a cent.
The first ten Okanagan moving companies get 50% off their first 6 months — Front Desk for $74.50 — free in-person setup, and a rate locked for life — in exchange for honest feedback and, if Pam earns one, a review.
Claim a founding spotTransparent CAD pricing — no "request a quote," no per-seat charges as you add crews. The booking and deposit basics land on Front Desk; the price book and good/better/best quotes live on Pro.
On a job all day — every missed call still gets answered and booked.
Every call answered 24/7 — with ballparks, deposits, and both addresses on every job.
The price book, signed quotes, and your crew's day.
14-day free trial · no card · unlimited users on every plan · full pricing & founding offer →
No, and it says so on the call. The ballpark is your crew size × your hourly rate × an estimated duration, plus your travel fee — an honest starting number, not a promise. For the firm number, Pam books a free video survey. It's never a fake exact quote sight-unseen.
No — Pam books the free 20-minute video survey slot for you; a person on your team runs the actual walkthrough and gives the firm number. There's no AI camera scanning a home or building an inventory on its own here — that's your team's call to make, and Pam just gets it on the calendar.
Fair warning on what we don't do: GPS truck tracking, route optimization, and per-mover payroll aren't in the product. Pam runs your front office — answering, qualifying, booking, deposits, reminders — not your fleet or your books.
Today a crew books as one unit — for example "Crew A, 3 movers + a 26' truck" — not mover-by-mover. If you need to assign or schedule individual crew members separately, tell us at the demo; that level of per-person crew management isn't in the product yet, and we'd rather say so than oversell it.
Yes — origin and destination are both captured on the very first call and ride together to the crew's day sheet, the directions, and every confirmation text. It books into one calendar with no double-books (enforced at the database, not by hope). If it ever gets something wrong, you fix it in one sentence in the dashboard and it applies to every future call.
Yes — specialty items are asked about on every qualifying call and flagged at booking with your own flat handling fee, so the crew shows up staffed and equipped instead of surprised in the driveway.
A deposit locks the crew and truck for the date and applies to the final bill. Cancellation and no-show fees are stated plainly at booking, on the terms you set — never sprung on anyone at the door, and never framed as a threat.
Yes, on request — your team sends it. Pam states plainly, every time it's asked, that you're insured and WorkSafeBC-covered, and never invents a policy number or coverage detail it doesn't have.
Yes — month-end is flagged as your busiest, priciest stretch, and a caller with a flexible date gets steered toward your cheaper mid-week or mid-month days instead of piling onto the 1st or the 30th with everyone else.
Call it and judge for yourself: (672) 296-5229. Interrupt it mid-sentence — it stops, listens, and picks back up like a person. It never pretends to be human; it says who it is and gets to the point. Most callers just care that someone answered and their move is booked.
No contracts, 14-day free trial, no card up front. One flat price — $149/mo on Front Desk, no per-minute meter and no surprise overage bill, ever — and that includes the four-question qualification, the instant ballpark, both addresses on every job, and deposits. The price book and good/better/best signed quotes are on Pro at $249; founding movers get it far cheaper. See full pricing.
Most moving companies are live within a day. We load your crews, rates, hours, and policies together — over a screen-share, or in person if you're between Armstrong and Kelowna — then you make test calls until you're comfortable, before a customer ever hears it. 14-day free trial, no card.
See it ballpark a job and book the survey before you spend a dollar — call the live line, or book a demo set up for your company.