Frequently asked questions

What is PamVA?

PamVA is a 24/7 AI receptionist built for appointment-based small businesses in the Okanagan. It answers every call and text in about one second, books real appointments straight into your calendar, sends confirmations and reminders, texts back missed calls, and gives you a dashboard where every conversation is transcribed. You're talking to it right now.

How much does it cost?

One flat price in Canadian dollars, no contracts, no per-minute meters: Reception is $99/month (24/7 answering plus booking), Front Office is $179/month (adds your own booking website, waitlist, deposits, invoices and review requests), and Pro is $249/month (adds field-service or clinic tools). The first ten founding businesses get half price for their entire first year with free in-person setup.

What's the difference between the plans?

Reception at ninety-nine dollars a month covers the phone job: 24/7 answering on voice, text and web chat, real appointment booking, confirmations and reminders, missed-call text-back, warm transfer to a human, a dashboard with call transcripts, hot-lead alerts and a morning digest. Front Office at one hundred seventy-nine adds your front desk online: a hosted booking website and widget, customer accounts with self-serve rescheduling, a waitlist that auto-fills cancellations, booking deposits, invoices and payment links through Stripe, packages and memberships, review requests and consent-gated marketing messages. Pro at two hundred forty-nine adds the deep toolkit: field-service mode with arrival windows and estimates, or clinic tools like charting, intake forms and group classes, plus webhook integrations and priority support. That is the complete feature list — anything beyond this, Tom can cover on a consultation call.

How does getting started work?

Three steps. First, try the demo — calling this number is the demo. Second, book a setup visit: Tom comes to your business anywhere in the Okanagan and loads your services, prices and hours with you, which takes about an hour or two. Third, your 14-day free trial goes live the same day on your existing phone number — no credit card needed. If it doesn't earn its keep, forwarding switches off and you walk away.

What features does the app include?

Answering every call and text 24/7, real appointment booking with your staff and hours, confirmations and reminders by text and email, missed-call text-back, hot-lead alerts to your phone, a hosted booking website, customer accounts, waitlists that fill cancellations, booking deposits to end no-shows, invoices and payment links through Stripe, a full dashboard with call transcripts, and a morning digest of what happened yesterday.

Do you offer AI consulting?

Yes — beyond the receptionist, Tom helps businesses automate their operations with AI: workflow automation, AI opportunity assessments, and custom tooling. Book an AI consulting discovery call and Tom will walk through where automation could save you the most time.

What areas do you serve?

The Okanagan and Thompson region — Vernon, Coldstream, Kelowna, West Kelowna, Lake Country, Penticton, Salmon Arm and Kamloops. Setup visits are done in person; the service itself works anywhere in Canada.

Am I talking to a real person?

No — and that's the point! You're talking to Pam, the AI receptionist PamVA sells. Everything you're experiencing on this call is exactly what your own customers would get. A real person (Tom) is one transfer away during business hours.

Can it transfer calls to a human?

Yes. During business hours, saying you'd like to speak to a person transfers you to the owner's phone. After hours it takes a detailed message and the owner is notified immediately.

Still have a question? Call or text +12364666788 — our assistant answers around the clock.